At times it feels that users are waved around like Uthman’s shirt, to justify any position library/librarian critics wish to espouse. Rarely are these users identified, or relevant evidence presented. It’s users, stoopid; that’s all you need to know.
Do other ‘users’ get used like this? When the great accounting frauds were revealed, were their ‘users’ held up in outrage? And were there calls for the abolition of accountants, the winding up of CIPFA et al? The ‘users’ don’t need professional accountants (or doctors after Alder Hey); well-trained and smiley clerks will do!