Tim Coates reports on his work with Hillingdon.
Other than the Starbucks thing- the coffee is average and the atmosphere faintly annoying- there seems to be little to complain about. Unless you like RFID.
The proof is to come of course. Money will be saved, we are told; the accounts will prove it. Visitor figures and loan stats will show us if the refurb and new stock help.
I wish Hillingdon well. If it works, it works. And there seems, as yet, to be no hint of staff cuts. Update: now there are hints that there will be staff cuts.