A letter about the Hillingdon plans highlights the proposed closure of an enquiry desk. The issue of the loss of professional staff- euphemistically called ‘redeployment’ by the council- is also discussed in local papers.
A simplistic more books and nice coffee model is being offered to people. Of course more books is good; but not at the expense of the ‘comprehensive’ service a good library should provide. The people of Hillingdon neither need nor deserve a Waterstones/Borders-or even an Ideas Store, which is close to what they are getting.
An insidious rhetoric is also being used by Councillor Higgins- the new project representing a ‘vast improvement,’ suggesting that the service is currently terrible. Which it is not. The idea that access to computers is something new. Which it is not. One wonders if he’ s seen any of the libraries he is responsible for, or spoken to any of the staff…
Interests are being served by this project, but it does not seem to be those of the users. Edit I simply mean the legitimate interests of business and party. /Edit